General
The following terms and conditions apply to all transaction on our website.
The use of this site indicates your acceptance of these terms and conditions.
The placement of an order indicates your acceptance of these terms and
conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order
goods through this website you must be at least 18 years of age. We will
treat each order for goods as an offer by you to purchase the goods subject
to these terms and conditions.
Back
To Top
Payment
Methods
Online
We accept all major credit and debit cards including Visa, and Mastercard.
Your credit or debit card details are entered into a fully secure area
managed by WorldPay.
When you
have finished shopping, click the 'View Cart/Checkout' button to review
your purchase and proceed to the WorldPay secure payment facility from
there.On the View Cart/Checkout page, you must provide us with your exact
billing address and telephone number your credit card company has on file
for you. Incorrect information will cause a delay in processing your order.
Your order will only be processed once authorisation of your credit card
or debit card has been received. Your order will be confirmed immediately
via email from WorldPay. We expect to despatch order within 2 working
days from confirmation of order.
Offline
If you would
prefer not to use payment online, you can:-
1. Place
your order with us by email to info@prettyfans.co.uk
2. Receive
email confirmation from us of your order.
3. Make
payment direct to our bank account.
Reference:
(Your name)
Account Name: Pretty Fans
Sort Code:
20 23 97
Account No: 8362 4935
4. Receive
your order by post from us on clearance of funds.
Back
To Top
Privacy
Policy
prettyfans.co.uk is committed to protecting your privacy and do not disclose
customer information to third parties. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998) and according to the Which? Web Trader Code of Practice. If
you have any questions/comments about privacy, you should email us at
info@prettyfans.co.uk.
In order
to provide the secure online order and payment systems, cookies and Javascripts
are
used on this site. They are used only to keep track of the contents of
your shopping cart. It is
erased on completion of the transaction. If your browser does not accept
cookies or javascript,
you can change the following settings on your browser:
- Microsoft
Internet Explorer - Tools, Internet Options, ...
- Netscape
Communicator - Edit, Preferences, ...
If you
don't wish to accept our cookies, you can still email us your order to
info@prettyfans.co.uk.
Back
To Top
Description
and Price of Goods
All images, descriptive matter, specifications and advertising on our
site are for the sole purpose
of giving an approximate description of the goods. All prices are shown
in UK Pounds Sterling
(GBP). We are entitled to make adjustments to the price to take account
of any taxes or duties,
or if due to an error or omission the price published for the goods is
wrong. We will inform you of
the correct price and give you the opportunity to cancel the order. All
prices on our website are
inclusive of VAT but exclusive of delivery charges which will be payable
as indicated at the time
of placing your order.
Back
To Top
Typographical
Errors
In the event a product is listed at an incorrect price due to typographical
error or error in pricing
information from our suppliers, we shall have the right to refuse or cancel
any orders listed at the
incorrect price whether or not the order has been confirmed. If you have
already been charged
and we subsequently cancel your order, we will immediately refund you
the value of the incorrect
price charged.
Back
To Top
Availability
of Goods
All products and services are subject to availability and may be withdrawn
at any time. If an
item you ordered is not in stock, we will back order it for you. If we
do not supply the goods for
any reason we will not charge you for these and we will refund any money
already paid for them.
However, we will not be responsible for compensating you for any other
losses you may suffer if
we do not supply the goods.
Back
To Top
Delivery
Charges
We use either Royal Mail or Parcelforce Standard delivery for UK orders.
It normally takes 2 to 3 days. This is the
time it takes Parcelforce to deliver the goods to you after they are collected
from us; not from the time you order. Far flung areas may take longer.
We also deliver internationally. Delivery charge quoted is for purchase(s)
up to 1Kg in weight in total. We reserve the right to make an additional
charge if that cost is excessive.
Back
To Top
Cancellations
and Returns
Before Despatch: The placement of an order confirms your acceptance
that we have up to 7 working days, unless otherwise agreed, to despatch
your goods from cleared payment. If you wish to cancel your order prior
to despatch of your order, you will have the right to cancel the order
within 7 working days of your order, and we will refund any money paid
by you for the goods.
After Despatch: If you wish to cancel your order, please email
us first at info@prettyfans.co.uk within 14 days of despatch the goods.
Please ensure that you receive a confirmation from us that your cancellation
email has been received. If you wish to return any goods, please likewise
email us first for authorisation. You have to pay the cost of returning
the goods. Goods that are sent back without authorisation from us may
be refused. Returns for any reason other than our error, Post Office damage
or if goods do not meet the sales of goods act are discretionary
Personalised
products: we do not accept cancellation of personalised products.
Personalised products specifically include commissioned paintings, calligraphy
and personalised fans and lanterns
Back
To Top
Time
Limitation for Notification of Claim
| Damage
in transit |
If
goods arrive in a damaged condition you must make a note on
the carrier's delivery consignment note and it will be your
responsibility to inform us within 2 days from delivery. |
| Shortages |
It
is your responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note. Any shortages
must be noted on the consignment note and it will be your
responsibility to notify us within 2 days from delivery. |
| In-Correct
Goods |
It
is your responsibility to notify us of any in-correct goods supplied
within 2 days from delivery. |
| Non-Deliveries |
We
will not accept liability for goods lost in transit unless we are
notified within 10 days from the expected delivery date. |
IF
YOU DO NOT DO THIS WITHIN THE TIME SCALES GIVEN WE SHALL HAVE NO LIABILITY
FOR SHORTAGES, NON-DELIVERIES, IN-CORRECT GOODS AND FOR GOODS SAID
TO BE DAMAGED ON DELIVERY.
|
